Self-Assessment: How prepared is your manufacturing organization for the digital age?

Tell us a bit
about yourself!

Which of the following challenges does your manufacturing organization face? (Select all that apply)

Digital initiatives managed independently by various internal departments

Too many data silos, lacking one version of the truth

Communications with customers, partners and prospects

Inaccurate forecasts

Poor management and communications with sales agents and partners

Lack self-service for customers, allowing them to see their order status, etc.

Inability to track and manage your assets

Poor visibility to organizational performance (ie. reports, analytics, dashboards)

New technology upgrades (ie. Artificial Intelligence, Business Intelligence Analytics)

Experienced / tenured workforce attrition

Something else (Please Specify:)

Are Sales and Customer Service able to see all customer communications in one system, in real time, and can access the information online? (For example: order status, credit holds, service requests, etc.)

Yes

Some things, but not all

No

Do you have an automated way to capture, track, and manage sample requests?

Yes

No

How accurate are your sales forecasts compared to what has been promised or budgeted from customers?

Very accurate

Fairly accurate

Not very accurate

Are you able to easily communicate with partners electronically? (For example: sales data sheets, pricing, commissions due, contracts, providing and receiving feedback, etc.)

Yes

No

Does your manufacturing organization have an automated way to configure, price and quote products and services for customers?

Yes, we have this covered.

We can do some of this but not all.

No way. This is all manually done today.

Can customers access information about their accounts and orders online or open trouble tickets / cases without calling or emailing?

Yes

No

Do you have a way to nurture existing customers and obtain and retain new customers in new regions and markets?

Marketing couldn’t do any better! We have more business than we need.

Our Marketing department is doing a decent job but we could do better.

We’re losing market share and don’t have an automated way to generate and nurture leads.

Does your seasoned workforce have a way to easily transfer tribal knowledge to others electronically?

Yes

No

Are you able to easily attract younger workers to fill the talent gap in your workforce?

Yes

No

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Summary of Results

Your organization is facing significant challenges in the following areas:

TBD

Digital transformation is upon manufacturers. Companies in this sector generate large amounts of data but only use a small fraction of it, leaving business insights and efficiencies on the table. Manufacturing leaders are pursuing new ways to not only capture more of this data but also effortlessly use more of it to boost efficiency, accelerate innovation, and customize products for the ever-demanding and smarter customer.

Digitally transforming and optimizing your challenge areas could look like this:

TBD

Action Steps to Consider

TBD

TBD